Frequently Asked Questions

With growing pressure on New Zealand’s public health system, funding for mobility equipment often comes with longer wait times and stricter eligibility criteria. As a result, many Kiwis are choosing to purchase their own equipment for faster access and greater choice.

Buying your own mobility solution can feel overwhelming—there are many options, and finding the right fit for your lifestyle and health needs is essential. That’s where MoveSmart comes in.

Our team of experienced mobility consultants will work alongside you to:

• Understand your unique situation and goals
• Recommend products that suit your needs and budget
• Provide expert advice on features, safety, and comfort

We also collaborate closely with health professionals, including occupational therapists, to ensure your equipment is clinically appropriate. If needed, we can arrange in-home assessments, so you can trial solutions in your own environment before making a decision.

At MoveSmart, our goal is simple: to help you stay mobile, independent, and confident.

We offer a range of convenient payment options:

Online Payments:

• Credit & Debit Cards: Visa, Mastercard, American Express
• POLi: A secure online payment option that lets you pay directly from your NZ bank account without using a credit card. It’s fast, safe, and there are no extra fees.
• Afterpay: Shop now and pay later in 4 interest-free fortnightly installments. Great for spreading out the cost of your purchase.
• Internet Banking: Direct bank transfer for those who prefer manual payment.

In-Store Payments:

• All of the above plus:
• Cash
• Q Card – Flexible finance option for larger purchases
• WINZ Payment Card – We’re an approved Work and Income supplier
• Gilrose Finance – Longer-term finance solution with structured payment plans

No, we do not purchase second-hand equipment, except in rare cases where we offer a trade-in on powered devices at our discretion.

Yes, under our Sale on Behalf Policy:

• We only accept items we can support and service.
• All items require a service check and usually new batteries (or proof of recent purchase).
• Costs for servicing and parts are deducted from the final payout.
• No guaranteed sale timeframe or price, but we’ll provide a guide and confirm before finalising.
• Payouts are by bank transfer only.

Yes, we hire out a range of mobility equipment including wheelchairs, walkers, and scooters. Have a look at our rental page.

Yes. Funding may be available through:

• ACC (for accident-related needs)
• Whaikaha – Ministry of Disabled People (for long-term conditions)
• Charities and trusts such as Variety NZ, Lottery Grants, and Veterans’ Affairs.

See our Funding Advice page

Yes! We are a registered Work and Income (WINZ) supplier. We can:

• Provide detailed WINZ quotes for purchase or hire
• Accept WINZ Payment Cards in-store

Simply contact us with the details of the equipment you need. We’ll prepare a fully itemised quote for you to take to your WINZ case manager for approval.

Yes. Funding may be available through:

• ACC (for accident-related needs)
• Whaikaha – Ministry of Disabled People (for long-term conditions)
• Charities and trusts such as Variety NZ, Lottery Grants, and Veterans’ Affairs.

See our Funding Advice page

Yes. We offer delivery and setup services for most products. Ask us for details when you order.

Yes. Have a look at our returns policy.

We provide a warranty on all products sold by MoveSmart, whether the item is new or used.

• Returns: We offer a 14-day returns policy on the purchase of new products, with some exclusions.
• Hygiene Products: For health and safety reasons, we cannot accept returns or provide refunds on bathroom or toilet products (e.g., commodes, raised toilet seats, shower chairs).
• Warranty Claims: If your product develops a fault within the warranty period, contact us and we’ll arrange repair, replacement, or refund in line with the manufacturer’s warranty terms.